Achieving the highest level of regulatory compliance is a never-ending process – it is one to which all USDM employees are deeply committed. As an industry leader, our goal is not simply to comply, but to set new standards of quality and regulatory compliance for the benefit of our clients.
As we look at the current year and the state of the economy, it is extremely challenging – technically, professionally, personally and as a nation. Not only will we endure these challenges, but we will continue to grow – individually and collectively, as a team – in the process.
When you stop to think about it, the real test of a company’s greatness and strength comes not only from its track record of successes, but from its ability to bounce back from setbacks and endure difficult times. No company has a perfect, unblemished record; even the most successful have dark days in their history. The critical variable is resiliency, not perfection – one of the critical success factors of USDM.
The attitude of humility and integrity along with the constant search for new challenges, our commitment to continuous improvement, learning from our successes and failures and the belief that “good enough” never is, has enabled USDM to continue to grow and mature in our never ending journey for excellence.
Many companies today espouse Total Quality Management (TQM), 6-sigma, participative management and employee empowerment and recognition programs. In today’s economy however, these trendy programs quickly give way to what has become a focus which is almost exclusively bottom-line driven, with employees of 10, 15 or 20 years of service being forced to bid on their jobs, being de-selected and downsized out of the organization.
USDM is a company whose commitment to quality and people is more than window dressing – indeed, they are woven into the very fabric of the company itself. They originate from deep within the people themselves – authentic, bone deep and passionately held.
Our core values – including the belief that our people are #1, a commitment to continuous improvement and overcoming adversity and a good old-fashioned dedication to hard work and having fun while doing it – provide a foundation of stability and enduring character.
We understand that employing the best people makes a difference. We are a progressive organization dedicated to continuous learning and improvement and have been successful in assembling a high performance work team of the finest people in the industry – we have excellent people doing great work throughout the top pharmaceutical companies world-wide. We continue to set high expectations and aggressive performance standards for ourselves – and continue to meet, and exceed them.
We understand the critical role we play as an extension of our client’s organization and in the success of their projects. We take this responsibility very seriously as an obligation to our clients; to perform to the best of our ability, to hold ourselves to a high level of personal accountability, and to represent the best interests of our clients in every aspect of our performance. This is the hallmark upon which our reputation in the pharmaceutical/biotechnology industry has been forged and is the reason we continue to enjoy an extremely high percentage of repeat business from satisfied clients.
