Performance Measurement
USDM has developed a framework for measuring the performance of various organizational practices to evaluate their effectiveness and demonstrate strategic business impact. Measurement provides you with the information necessary to make intelligent decisions about how to better run your business. For example, you might want to have greater visibility to understand the performance of your project management processes, your project management office, your training initiatives or your overall business strategies. USDM will work with you, in conjunction with our Business Intelligence practice, to develop a measurement program uniquely customized for your organization to accurately demonstrate performance results to key stakeholders.
Why Measure Performance?
- Identify areas for performance improvement
- Benchmark against industry/competitors
- Set targets
- Achieve organizational objectives
- Identify trends for forecasting and planning
- Evaluate the effectiveness of change initiatives
- Determine the impact of initiatives
- Justify investments
Key Business Metrics (KBMs) and Management Dashboards
USDM works with your team to prioritize and select the critical few measures based on agreed-upon criteria that will form the basis of your management dashboard. These measures flow from, and are aligned with, your organizational goals and objectives and are developed collaboratively with the measurement team and stakeholders. We emphasize the “vital few” rather than the insignificant many and the real-time use of data and reports to make decisions on how to improve the day-to-day management of your business rather than the traditional “rear view mirror” monthly management review of historical data from last month’s performance.We also work with your team to utilize information systems such as Business Objects and Cognos to integrate data measurement across business applications to arrive at more meaningful metrics. As an example, most Quality Management systems identify the number of deviations or non-conformances by functional department on a weekly or monthly basis. Through the use of our business intelligence tools and integration with your ERP or MES systems, we can integrate the data and report the number of deviations or non-conformances as a percentage of the number of batch records or production orders executed during the period and analyze this data against prior periods to determine if performance is improving, declining or stagnating – a true quality indicator of enterprise performance.
Program Implementation Planning
Implementation planning efforts define the framework around performance measurement processes and data collection that will be used to support ongoing measurement program implementation. We guide you through the identification of the data collection team, data sources, and data collection processes, including the use of information systems such as Business Objects and Cognos needed to support the integration of data across the enterprise to establish more meaningful metrics.Program Implementation
Program implementation is an on-going effort to execute the measurement program as documented in the implementation plan. This begins with the preparation for the initial collection-analysis-reporting cycle and continues through execution and refinement.